Consumer rights and complaints
Cancellation of the Agreement when dealing as a consumer
Pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges)Regulations 2013, if you are a consumer and we have accepted instructions from you given by telephone or by electronic means or at a meeting away from our offices, such as your home or place of work, you have the right to cancel your instructions in writing within 14 days from the day on which those instructions were accepted. If you attend our offices for the requested service to be provided, we will consider that the contract for those services has been entered into at our offices.We will not consider that a contract has been established during the 14-day cancellation period unless you specifically request us to commence work within this period by means of a written form of authorisation.If you request that we begin the performance of Services during the cancellation period and then subsequently exercise your right to cancel, you will pay us a proportionate amount of our fees in respect of the period until you communicated to us your decision to cancel and any agreed disbursements paid on your behalf. Subject to that, if you exercise the right to cancel and we have received any payment from you in excess of amounts due to us, we will reimburse that payment to you, no later than 14 days after the day on which we are informed about your decision to cancel this contract, by the same means used for the initial payment.
Consumer rights generally
This is a summary of your key legal rights if you are instructing us as a consumer. These rights are subject to certain exceptions. For detailed information, please visit the Citizens Advice website https://www.citizensadvice.org.uk/.
a) You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or receive some money back if we are unable to fix it.
b) If you haven't agreed a price beforehand, what you are asked to pay must be reasonable.
c) If you haven't agreed a time beforehand, services must be carried out within a reasonable time.
Complaints
This notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury: The Faculty Office, 1 The Sanctuary, Westminster London SW1P 3JT Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com Website: www.facultyoffice.org.uk
If you are dissatisfied about the service you have received please do not hesitate to contact us. If we are unable to resolve the matter you may then complain to the Notaries Society of which I Joanna Abrahams, am a member. They have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute. In that case please write (but do not enclose any original documents) with full details of your complaint to :-
The Secretary of The Notaries SocietyP O Box 7655Milton Keynes MK11 9NR
Email: secretary@thenotariessociety.org.uk Tel: 01908 803527
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result to :
Legal Ombudsman
P O Box 6167
Slough SL1 0EH
Tel : 0300 555 0333
Email : enquiries@legalombudsman.org.uk
Website : www.legalombudsman.org.uk
Please be aware that if you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.